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Please go to the

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Contact Us

MVP Medicare Customer Care Center
1-800-665-7924
TTY: 1-800-662-1220

Hours

Monday - Friday

8 am - 8 pm (EST)

From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm

 

MVP Medicare Product Advisors
1-800-324-3899
TTY: 1-800-662-1220

Hours

Monday - Friday, 8 am - 8 pm (EST)

 

Address

220 Alexander St.

Rochester, NY 14607

 

24/7 Nurse Advice Line

1-800-204-4712

 

Request a Coverage Determination or Formulary Exception

Phone: 855 853-4852

Fax:1-800-401-0915

New York State Elderly Pharmaceutical Insurance Coverage (EPIC) - 2017

MVP Health Cares Part D coverage and EPIC coverage work together. You must show both ID cards to the pharmacy to ensure that the lowest co-payment is applied to your prescription.

  • All seniors must be enrolled in a Medicare Part D plan to remain enrolled in New York State EPIC.
  • Members must meet income guidelines to qualify for EPIC. Plans may include fees or deductibles.
  • EPIC will pay as a secondary payer for prescriptions that are first covered by Medicare Part D. EPIC will also cover drugs that are Medicare Part D excluded.
  • Part D premium assistance may also be available.

 

Contact EPIC for more details:
EPIC Helpline: 1-800-332-3742
TTY users may call 1-800-290-9138
Necesita Ayuda? Llame al 1-800-332-3742
New York State Epic and Medicare Part D website

 

Last updated: October 2016

Y0051_3227 Approved