To access your benefits, claims, and account information,

Please go to the

Manage Your Account


section of the website


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Link opens in a new window outside of the Medicare plan information and/or takes you to a third party website.

 


Link opens in a new window outside of the Medicare plan information and/or takes you to a third party website.

 

Contact Us

MVP Medicare Customer Care Center
1-800-665-7924
TTY: 1-800-662-1220

Hours

Monday - Friday

8 am - 8 pm (EST)

From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm

 

MVP Medicare Product Advisors
1-800-324-3899
TTY: 1-800-662-1220

Hours

Monday - Friday, 8 am - 8 pm (EST)

 

Address

220 Alexander St.

Rochester, NY 14607

 

24/7 Nurse Advice Line

1-800-204-4712

 

Request a Coverage Determination or Formulary Exception

Phone: 855 853-4852

Fax:1-800-401-0915

Abbreviations and Definitions of Formulary Terms

You will find the following terms and abbreviations in our Covered Drug List (Formulary)

 

Not Available at Mail-Order (NM)
Medicare Part D drugs that are not available through the CVS Caremark Mail Service Pharmacy.

Prior Authorization (PA)

MVP Health Care requires you or your doctor to get prior authorization for certain drugs. This means that you will need to get approval from MVP Health Care before you fill your prescriptions. If you dont get approval first, MVP Health Care may not cover the drug.

Quantity Limits (QL)

For certain drugs, MVP Health Care limits the amount of the drug that MVP Health Care will cover. For example, MVP Health Care provides one capsule per day for DEXILANT. This limit may be applied to a standard one-month or three-month supply.

Step Therapy (ST)

In some cases, MVP Health Care requires you to first try certain drugs to treat your medical condition before we will cover another drug for that condition. For example, if Drug A and Drug B both treat your medical condition, MVP Health Care may not cover drug B unless you try Drug A first. If Drug A does not work for you, MVP Health Care will then cover Drug B.

Dispensing Limits (DL)

Certain drugs are limited to a 30-day supply through a retail pharmacy and are not available through the mail order pharmacy.

Limited Availability (LA)

Some medications are available only through a designated Specialty Pharmacy because of manufacturer limited distribution.

Part B versus Part D drug coverage (B/D)

Some drugs could be covered under the Part B or Part D benefit, depending on your situation. This means that you or your doctor will need to submit a request to MVP Health Care so we can determine, based on Medicare guidelines, if your drug will be covered as Part B or Part D. Your cost sharing will be based on this determination.

 

 

 

 

Last updated: October 2016


Y0051_3227 Approved