Contact Us

Already an MVP Medicare member?

Start with your ID card!
The best way to reach the appropriate MVP representative is to call the phone number on the back of your Member ID card.

MVP Medicare Customer Care Center
1-800-665-7924
TTY: 1-800-662-1220

Hours
Monday - Friday
8 am - 8 pm (EST)
From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm. Or, use the MVP Customer Care Contact Form

Address
220 Alexander St.
Rochester, NY 14607

24/7 Nurse Advice Line
1-800-204-4712

 

Request a Coverage Determination or Formulary Exception
Phone: 855 853-4852
Fax:1-800-401-0915

• Grievances & Appeals
• Non-Discrimination/Languages
• Medicare Complaint Form
• Getting Care During a Disaster

Not an MVP Medicare member yet?

MVP Medicare Product Advisors
1-800-324-3899
TTY: 1-800-662-1220

Hours
Monday - Friday, 8 am - 8 pm (EST)

Live Chat

Connect with an online representative through our Live Chat feature.

 

 

Last updated: October 2017

 

Important Information

 

MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium.

The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.

Out-of-network/non-contracted providers are under no obligation to treat MVP Health Plan members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. Medicare beneficiaries may also enroll in Preferred Gold HMO-POS, GoldValue HMO-POS, GoldSecure HMO-POS, Gold PPO, BasiCare PPO, and/or WellSelect PPO through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov.