Please go to the
section of the website
- Directory of Medicare Health Care Professionals (PDF) (Rochester/Buffalo Region)
- DenteMax Dental Network Providers (PDF)
- MVP Medicare Advantage Pharmacy Directory (PDF)
- If you would like a Provider or Pharmacy Directory mailed to you, you may call the number below or contact us.
Contact Us
MVP Medicare Customer Care Center
1-800-665-7924
TTY: 1-800-662-1220
Hours
Monday - Friday
8 am - 8 pm (EST)
From Oct. 1 - Feb 14, call seven days a week, 8 am to 8 pm
MVP Medicare Product Advisors
1-800-324-3899
TTY: 1-800-662-1220
Hours
Monday - Friday, 8 am - 8 pm (EST)
Address
220 Alexander St.
Rochester, NY 14607
24/7 Nurse Advice Line
1-800-204-4712
Request a Coverage Determination or Formulary Exception
Phone: 855 853-4852
Fax:1-800-401-0915
Preferred Gold without part d (HMO-POS)**
What you get with Preferred Gold:
Note: If your coverage is through an employer sponsored plan, all benefits may not apply.
SilverSneakers® is a registered trademeark of Healthways, Inc.
**Note: Preferred Gold without Part D does not include coverage for prescription drugs. If you do not have prescription drug coverage as good as Medicare's (called creditable coverage) you may have to pay a penalty if you join a plan with Part D at a later date. You cannot enroll in both Preferred Gold without Part D and a separate Part D plan Medicare will automatically disenroll you from Preferred Gold without Part D and enroll you into the Original Medicare (Parts A and B only) health plan for your medical coverage.
MVP Health Plan, Inc. is an HMO-POS/PPO/MSA organization with a Medicare contract. Enrollment in MVP Health Plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The Formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.
HMO-POS members may see doctors within and outside the MVP network. However, with the exception of emergencies or urgent care, it will cost more to get care from out-of-network providers. You must use network pharmacies to access your prescription drug benefit.
Last updated: October 2016
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